Hilton Anatole JadeWaters is a hidden gem located in Dallas, Texas, and is a great option for Texas families looking for a staycation nearby. Surrounded by busy city life, the lush landscaping of the water attraction gives the illusion you are transported elsewhere. I have partnered with them for over four years now including a trip to celebrate our anniversary, a girls’ weekend, and plenty of family staycations. (Check out videos and more tips on my Instagram highlight labeled JADEWATERS)
It’s become an annual tradition to visit. Even though this Summer looks different thanks to the pandemic, I felt comfortable visiting JadeWaters due to their heightened health and safety measures. Keep reading to find what I observed and if you think this is a good fit for your family to visit. This is a sponsored post and all opinions are my own.
JadeWaters has reopened, here’s what has changed
Disclaimer: I am not telling you these activities are 100% safe and COVID-19 free. You are responsible for making the decision of whether or not to visit public businesses. If you feel uneasy, consider these stay at home activities for kids and/or virtual summer camps. Play in public at your risk. Practice safe social distancing rules and consider wearing a mask per CDC recommendations. When in doubt, stay home.
Where is Hilton Anatole?
The Hilton Anatole is a Dallas hotel at 2201 Stemmons Freeway in the Market Center district just north of downtown Dallas, Texas.
How is the Hilton Anatole responding to COVID-19?
“We know it has been a tough few months, and we are thrilled to offer travelers a much needed, easy and safe summer staycation spot,” said Robert Watson, Hilton Anatole General Manager. “The pools are up and running and our team members are trained and ready to provide excellent service to those looking to enjoy a little fun-in-the-sun.”
JadeWaters features new and enhanced cleaning protocols as part of the global Hilton CleanStay with Lysol Protection program.
In line with current state executive orders around COVID-19, the hotel is the planning stage of reopening its amenities. Face coverings are now required while inside our hotel. (Status as of 7/1/2020):
- JadeWaters- OPEN, 50% capacity
- Indoor pool- OPEN, 50% capacity
- Verandah Club- OPEN, 50% capacity
- V-Spa- Closed, Opening date TBD
Face coverings are required inside the hotel in the common areas.
In response to COVID-19, the hotel is providing limited food service. (Status of the dining venues as of 7/1/2020):
- Counter Offer- OPEN DAILY
- JadeWaters Bar and Grill- OPEN (limited menu)
- Media Grill + Bar- OPEN (Fri-Sun only)
- SĒR Steak + Spirits- CLOSED
- Terrace Breakfast Café- CLOSED
- Gossip Bar- CLOSED
- Room service- CLOSED
Does JadeWaters sell day passes?
Occasionally, they do put a limited number on ResortPass if they have the room or extra cabanas to sell.
What are JadeWaters operating hours?
JadeWaters is open daily 9 am – 7 pm.
JadeWaters features
4,000 sq ft Leisure Cove Pool with 23-seat Swim-Up Bar – No one was allowed to sit at the seats. Once you ordered your drink you had to swim away and keep your distance from others. Staff was wearing face coverings including our cabana attendee and the person who checked us into the pool area.
7,000 sq ft Kids Play & Splash Area 630-foot Lazy River – Lifeguards are on duty and wearing face coverings.
Two 180-foot Winding Water Slides – There is an attendant on top of the slides who also wore a face covering. I saw them cleaning the steps during one of my turns. I never had to wait a long time to go down the slide.
JadeWaters Offers
Only guests who book a JadeWaters Fun or Cabana package will have guaranteed access to JadeWaters. Teachers can take advantage of rates starting at $99. Rates include guaranteed access to JadeWaters for up to four people. Rates subject to tax and resort fee.
- Up to 2 wristbands per King guest room
- Up to 4 wristbands per Queen double-bed rooms or guest rooms with King and sofa bed
- Additional wristbands are available for purchase at $35 each per day (up to two per room)
Cabana and Daybed Rentals
If you want a space that is more private for your group, they offer Cabana and Daybed rentals with attendant service are available via reservation at 214-748-5233. Act fast because they get reserved quickly. The Cabanas seat 8 people while the daybeds seat 2-4 people. I loved the privacy and reserved seating. The cabanas feature a large flat screen TV, ceiling fan, mini cooler, luxury towels, free Wi-Fi, privacy curtains, a welcome amenity, and a dedicated server.
Kids Activities
Unfortunately, programmed kids’ activities and live entertainment are canceled for Summer 2020.
Food and Beverage
The JadeWaters Grill and Bar is open daily from 11 a.m. – 6 p.m. They offer a limited menu, individually wrapped grab-and-go food and non-alcoholic beverages. This is located next to the kids’ splash pad.
Attendants are available with daybed and cabana rentals. We ordered a cheese, meat, and fruit board to snack on during our visit.
Can guests bring outside food and beverages inside JadeWaters?
The answer is no. Plain and simple.
Fireworks
No firework shows planned for Summer 2020.
Conclusion
Visiting JadeWaters during coronavirus felt different, but it wasn’t bad. We enjoyed our time there like we always do! I appreciated seeing the staff wearing masks, guests maintaining social distancing as best as they could, and the additional cleaning.
Although we missed the live entertainment, scheduled kids games and activities, the JadeWaters pool and lazy river never disappoint. It’s always been the main draw for us. We needed a change of scenery and the lush trees, artwork and landscaping deliver. Our staycation at JadeWaters brought us joy and felt safe to us. I have never left feeling regret, and this time is no different.
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Agent Debbie says
fantastic photos! Looks like a wonderful place for the family!
Carrie says
We were there this weekend. We’ve been before Covid, but this was the first time since. It was fun! However, they limit 1 towel per person and are charging for water and cups of ice. That to me was ridiculous!!! Ice!!! You can get ice and water free in the hotel… I understand charging for bottled water… most places do., but a cup of ice… no!
Michelle Hancock says
Oh wow! That is weird! Sorry that happened! They used to have water stations throughout but I guess they stopped doing that since COVID started.